Hà Nội - Telecom

Currently on the market there are many companies providing reputable and quality call center services to customers, one of which is NMS New Generation Mobile Services Joint Stock Company.

New Generation Mobile Services Joint Stock Company (NMS) is a member of Hanoi Telecom Corporation (HTC). Established on May 19, 2009, NMS started its early days of operation from a small Customer Care Center in Hanoi with nearly 50 employees.

NMS services always strive to comply with ISO standards. In 2019, NMS was honored to receive ISO 9001:2015 and ISO 27001:2013 certification from the General Department of Standards, Metrology and Quality in the scope of certification for providing information technology services, software development and outsourcing services, marketing, and telemarketing.

ISO 9001 provides standards for building a scientific quality management system to control risks, prevent errors, and produce/provide quality products/services that satisfy customers in a stable manner. In addition, ISO 27001 is an international standard that provides requirements related to the Information Security Management System, allowing businesses to assess risks and implement appropriate controls to preserve the confidentiality, integrity and availability of information assets.

With the values that can be provided, the operation of the call center system brings businesses an effective customer care system, saving costs and increasing sales steadily in the future. Moreover, by using the NMS Outsource switchboard, customers can be completely assured of controlling risks from the customer service system.

Currently, NMS also provides a variety of telemarketing services suitable for many different industries. In addition, customers can also choose services such as: telemarketing, telephone customer surveys, telesales, information technology management, complete software, etc.

Contact us now via email: [email protected] to receive detailed advice and build a professional Call Center system for your business.